Support
Stuck on something? Ken’s humans are here. We answer every email — typically within one business day, faster for anything blocking invoice processing.
Contact us
Email [email protected] with your workspace name and, if it’s about a specific invoice, a link or screenshot. For privacy or data-deletion requests, the same address works — see our privacy policy.
Common questions
Ken isn’t responding to invoices I drop in Slack
Make sure Ken has been added to the channel (or message him directly), and that the file is a PDF or image. If Ken was just installed, give it a minute — and check that the person who installed completed the onboarding flow. Still stuck? Email us with your workspace name.
An extraction came out wrong
Open the invoice in the dashboard — every extracted field can be edited before approval, and fields Ken was unsure about are flagged for review. If a vendor’s invoices consistently extract poorly, email us a sample and we’ll tune for it.
How do I add or remove teammates?
All plans include unlimited users. Anyone in your Slack workspace can interact with Ken; dashboard roles (clerk, manager, controller) are managed in Settings by an admin.
How do I change plans or cancel?
Plans can be changed anytime from Settings → Billing. See our refund and cancellation policy for details — there are no lock-ins.
How do I uninstall the Slack app?
Remove Ken from Slack via your workspace’s app management page. Your data stays available in the dashboard; if you also delete your account, we delete your data within 30 days per our privacy policy.